The products distributed by SMART AND GREEN are covered by a legal warranty of conformity for a one (1) year period. Within this period of time, the Client has the possibility to use their warranty if they notice a defect on in their products purchased from SMART AND GREEN. To exert this right, they will have to contact SMART AND GREEN by e-mail via the contact form available on the Site. They must also send their request to SMART AND GREEN by registered letter with acknowledgement of receipt.
In order to be able to treat the request under the legal guarantee of conformity, the fault indicated by the Customer must not be the consequence of:
- abnormal use of the product compared to the terms of use recommended by SMART AND GREEN;
- normal wear or ageing of the article;
- an accidental event.
If the conditions above are met, SMART AND GREEN undertakes to repair the product within 30 days. If this is not possible, SMART AND GREEN shall offer the Customer to replace their product by an equivalent product or to reimburse them in cash or by a voucher corresponding to the value of the product during the order.
This guarantee does not present an obstacle to the exercise by the Customer of the guarantee for hidden problems, provided in articles 1641 and following of the Civil Code.